Take responsibility for lost and damaged shipments: Sure, a lost of damaged shipment is is not your fault, but in the eyes of your customers, you’re the only one who can resolve the issue. If a purchaser calls about a package that was supposed to be delivered by the shipping company and was not, take the matter into your own hands and mediate between the customer and the carrier. Our integrated ecommerce customers have the option of having opt in opt out ecommerce shipping insurance. This is the best way to protect both you and your customer from the Australian transport industry. Make sure you clearly have your terms and conditions of purchase on your ecommerce site. As an example every transaction that is processed through CourierQuotes.com.au must accept our detailed terms and conditions of our software provider. Courier Services
When shipping in Australia under promise and over deliver: Australian shipping companies are connected by a network of companies and linehaul systems. To ensure that you don’t promise and unrealistic delivery times, you may want to provide a delivery time range, or for the super urgent deliveries have our "Next flight" option for your absolutely urgent shipments. It will cost your customer a fair bit however you will get the service you pay for in the end. Shipping Modules
Select your products carefully ! Hard to say I know however know that if you are sending dangerous goods or breakable goods you will more than likely have a bumpy ride. CourierQuotes.com.au does not support dangerous goods and also recommends for any fragile goods that over over over packing is used for ecommerce shipping. We started shipping in 1996 and can only stress that Australia has a lot of bumpy roads!
Green Ecommerce Solutions - If you are a "green company" offer a carbon offset solution; CourierQuotes.com.au integrated customers have a carbon offset option. Like it or not it is a feature that is available. Never know who is buying your product out there! We are also the largest freight company in Australia without any trucks, sorry could not help myself.
Think about your shipping returns policy; Sometimes the customer may have the wrong size, color, shape or be dammaged; CourierQuotes.com.au has a dashboard where you can manually generate a reverse shipping booking and generate a courier label that can be sent via email to your customer. Your customer will not have to call a courier or generate the label they simply print the label and the shipment will be on the way back to you.
Organise your satchels and airbags in advance; We have some dirt cheap satchel rates with the leading shipping companies that can be ordered in advance of you distributing them. CourierQuote.com.au provide a special form for you to order your free satchels - Most satchels in our system are Australia wide and in most cases are a preferred shipping method for Australian online stores.
Be proactive and track your shipping via your dashboard; CourierQuote.com.au has three downloads per day to the major shipping companies. Within your dashboard you can line up multiple orders sent by multiple shipping companies and view the status online. Catch nasty deliveries before they turn sour, send support tickets and focus on your ecommerce store.
Ensure your ecommerce solution / site is nice and secure; CourierQuote.com.au software utilises state of the art security Our API uses encrypted SSL technology to ensure your details are secure. Have a dot com dot au site often also provides more security to your online buyers. Run your website through safety checks for nasty people
Cheapest shipping methods " not always the best ! " remember that your ecommerce websites reputation and the parcel turning up, the driver happy , well presented, in uniform, scanner in hand, and not doing a burn out as he/she leaves ohh and turning up when they say they will all crutial to your ecommerce success - Cheapest couriers are they the best?
